Privacy Policy

Last updated: November 9, 2026

This Privacy Policy explains how PRONOIA LABS LLC ("PRONOIA LABS", "we", "us") collects, uses and shares information when you visit pronoia-labs.app or use our mobile apps, including BRÂN (the "App"). By using the App you agree to the practices described here.

1. Who we are

PRONOIA LABS LLC is a Florida limited liability company located at 7971 Riviera Blvd, Suite 204, Miramar, FL 33023, USA. You can contact us at ftoledo@pronoia-labs.app.

2. Information we collect

• Account information: your email address and authentication details when you create an account.
• Profile information you provide: for example your name, country, language and the answers you give about yourself to personalize the guidance.
• Content you submit for analysis: text notes, messages, screenshots and images you upload, and transcriptions of audio files you choose to analyze.
• Usage information: how you use the App (for example, features used and the number of analyses or messages), to operate the service, apply usage limits and improve the App.
• Subscription information: your subscription status and plan. Payments are processed by Apple or Google; we do not receive your payment card number.
• Device and diagnostic information: basic technical data such as app version, device type and error reports.

3. Information stored on your device

Some information stays on your device. Your App PIN and any Face ID or Touch ID setting are handled by your device's secure storage. Face ID and Touch ID data is processed by your device's operating system and is never sent to us. Audio you choose to transcribe is converted to text on your device using the speech recognition service provided by your operating system.

4. How we use information

• To provide, personalize and maintain the App and its AI-generated suggestions.
• To create and manage your account, apply free-use limits and manage subscriptions.
• To keep the service secure, prevent abuse and troubleshoot problems.
• To improve our products and develop new features.
• To comply with legal obligations.

We do not sell your personal information.

5. AI processing and service providers

To generate suggestions, the content you submit is sent from our servers to third-party artificial intelligence providers, currently Anthropic (language models) and Google (image understanding), solely to process your request and return a result. We also use service providers to operate the App, including Supabase (authentication, database and hosting), Apple and Google (app distribution and payments) and RevenueCat or similar services (subscription management). These providers process information on our behalf and only as needed to provide their services.

AI-generated content may be inaccurate. Please do not submit sensitive information that you do not wish to be processed as described here, and avoid including private information about third parties beyond what is necessary.

6. Sharing

We share information only with the service providers described above, when required by law or to protect our rights and users' safety, or in connection with a business transaction such as a merger or acquisition. We do not share your information with advertisers.

7. Data retention and deletion

We keep your information while your account is active and as needed to provide the service. You can delete your account from within the App, which removes your account data from our servers. You can also request deletion by writing to ftoledo@pronoia-labs.app. We may retain limited information where required by law or for legitimate security and accounting purposes.

8. Your choices and rights

Depending on where you live, you may have the right to access, correct, delete or obtain a copy of your personal information, and to object to or restrict certain processing. To exercise these rights, contact us at the email above. We will respond within a reasonable time and as required by applicable law.

9. International transfers

We are based in the United States and our providers may process information in the United States and other countries. By using the App you understand that your information may be transferred to and processed in countries that may have different data protection laws than your own.

10. Security

We use reasonable technical and organizational measures to protect your information, including keeping our AI provider credentials on our servers and not in the App. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

11. Children

The App is intended only for adults aged 18 or older. We do not knowingly collect information from anyone under 18. If you believe a minor has provided us information, contact us and we will delete it.

12. Changes to this policy

We may update this policy from time to time. We will post the updated version on this page with a new "Last updated" date and, where required, notify you in the App.

13. Contact

PRONOIA LABS LLC
7971 Riviera Blvd, Suite 204
Miramar, FL 33023, USA
ftoledo@pronoia-labs.app